Privacy Policy

Last Updated: July 10, 2026

At Karen Foster Brisbane, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, place an order, or contact our customer support team.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (securely processed by our payment providers and never stored on our servers)

  • IP address

  • Browser and device information

  • Order and transaction history

  • Information about your activity on our website through cookies and similar technologies

Some information is required to process and deliver your order, while other information helps us improve your shopping experience.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Provide shipping confirmations and tracking updates

  • Process payments securely

  • Respond to customer service inquiries

  • Improve our website, products, and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal and regulatory obligations

  • Send promotional emails and marketing communications if you have given your consent

3. Legal Basis for Processing

Where applicable, we process your personal information based on one or more of the following legal grounds:

  • Performance of a contract

  • Your consent

  • Compliance with legal obligations

  • Our legitimate business interests, including fraud prevention, customer support, and improving our services

4. Sharing Your Information

We only share your personal information when necessary to operate our business and fulfill your orders.

This may include:

  • Payment service providers

  • Shipping and logistics partners

  • Product suppliers responsible for preparing and shipping your order

  • Website hosting providers

  • Analytics and marketing providers

  • Government authorities where required by law

We never sell, rent, or trade your personal information to third parties.

As some of our products are shipped directly from international suppliers, including suppliers located outside the European Economic Area (EEA), your personal information may be transferred internationally. Where required, we implement appropriate safeguards to protect your data in accordance with applicable privacy laws.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Certain financial records may be retained for up to seven (7) years where required by applicable tax or accounting laws.

6. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions properly

  • Improve website performance

  • Analyze visitor behavior

  • Personalize your shopping experience

  • Support relevant advertising where permitted

You can manage your cookie preferences at any time through your browser settings or our cookie consent banner.

For more information, please refer to our Cookie Policy.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures include:

  • SSL-encrypted connections

  • Secure payment processing

  • Restricted access to personal information

  • Ongoing monitoring of our systems for potential security risks

While we take reasonable precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.

8. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Withdraw your consent at any time

  • Request a copy of your personal information (data portability)

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:

Karen Foster Brisbane

Email: info@karenfosterbrisbane.com

We will respond to your request as soon as reasonably possible and in accordance with applicable privacy laws.