Shipping & Delivery Policy

Last Updated: July 10, 2026

At Karen Foster Brisbane, we are committed to delivering your order as efficiently as possible. This Shipping & Delivery Policy outlines how your order is processed, shipped, and delivered.

If you have any questions regarding your shipment, please contact us at info@karenfosterbrisbane.com.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Please note that orders are processed during business days only and not on weekends or public holidays.

2. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is 8–12 business days, depending on your destination.

Delivery times are estimates and may occasionally be affected by circumstances beyond our control, including:

  • Customs inspections

  • Public holidays

  • Severe weather conditions

  • High shipping volumes

  • Carrier delays

While we always strive to deliver your order within the estimated timeframe, delivery dates cannot be guaranteed.

3. Shipping Origin

To reduce unnecessary waste and improve operational efficiency, many of our products are shipped directly from our trusted international fulfillment partners.

Depending on your country's import regulations, customs duties, taxes, or other import fees may apply. These charges, where applicable, are the responsibility of the customer unless otherwise required by local law.

4. Shipping Costs

Shipping costs are calculated during checkout based on your delivery destination and the products in your order.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

Customers are responsible for monitoring the shipment using the provided tracking information.

If the carrier redirects your parcel to a local pickup point, it is the customer's responsibility to collect the package within the timeframe specified by the carrier.

If your order appears delayed or you have concerns regarding delivery, please contact us at info@karenfosterbrisbane.com before initiating a payment dispute or chargeback. Our support team will gladly assist you.

6. Delivery Responsibility

Please ensure that all shipping information provided during checkout is accurate.

If you notice an error in your shipping address, contact us immediately at info@karenfosterbrisbane.com. Although we will make every reasonable effort to update your order, changes cannot be guaranteed once processing has begun.

Once the shipping carrier confirms successful delivery to the address provided at checkout, the order will be considered delivered.

Karen Foster Brisbane cannot be held responsible for packages that are lost, stolen, or misplaced after confirmed delivery, except where required by applicable consumer protection laws.

7. Delayed or Lost Shipments

If your tracking information has not been updated for an extended period or you believe your shipment may be lost, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and assist you in reaching an appropriate resolution whenever possible.

8. Contact Us

If you have any questions about shipping or delivery, please contact us:

Karen Foster Brisbane

Email: info@karenfosterbrisbane.com

We are committed to providing prompt assistance and keeping you informed throughout the shipping process.