Return & Refund Policy

Last Updated: July 10, 2026

At Karen Foster Brisbane, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please read this Return & Refund Policy carefully before requesting a return.

If you have any questions, please contact our support team at info@karenfosterbrisbane.com before returning any item.

1. Our Business Model

Karen Foster Brisbane operates using an international fulfillment model. Many of our products are shipped directly from our trusted manufacturing partners rather than from a local warehouse. This helps reduce unnecessary waste, lowers storage costs, and minimizes our environmental impact.

Because of this fulfillment process, approved returns must be sent to our designated international return warehouse.

2. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • Your request must be submitted within 30 days after delivery.

  • You must contact us before returning any item.

  • Please include your order number and the reason for your return request.

  • Returns sent without prior authorization may not be accepted.

3. Return Conditions

To be eligible for a refund, returned items must:

  • Be unused and unworn.

  • Be in their original condition.

  • Include all original tags, labels, and packaging.

  • Show no signs of washing, damage, stains, odors, or excessive handling.

Trying on clothing for sizing is acceptable, but items that have clearly been worn cannot be returned.

For hygiene and safety reasons, the following products are generally non-returnable unless they arrive damaged or incorrect:

  • Underwear

  • Swimwear

  • Earrings

  • Personal care items

  • Certain accessories where hygiene regulations apply

Sale, clearance, and promotional items are considered final sale unless they are faulty or incorrectly supplied.

4. Return Shipping Costs

Unless your item arrives damaged, defective, or incorrect, customers are responsible for all return shipping expenses.

This includes:

  • International shipping costs

  • Customs duties or import/export fees

  • Any costs associated with returning the parcel

We strongly recommend using a fully tracked shipping service, as we cannot issue refunds for returns that cannot be confirmed as delivered.

5. Return Address

Once your return has been approved, please send the item to:

Recipient: Liu Changxing

Address: No. 2 Freight Elevator, West Side of the 3rd Floor, Upstairs, Yuantong Express, No. 409, Suxi, Yiwu Town

Province: Zhejiang

Postal Code: 310000

Country: China

Please do not send items to this address without first receiving return authorization from our customer support team.

6. Alternative Solutions

International returns can sometimes be costly and inconvenient. Before requesting that an item be returned, we may offer an alternative resolution where appropriate.

Depending on the situation, this may include:

  • A partial refund

  • A replacement item

  • Store credit

  • Another fair solution agreed upon by both parties

Our goal is always to resolve issues quickly and fairly.

7. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • A detailed description of the issue

  • Clear photographs showing the product and the problem

Providing photos allows us to investigate your claim and offer the fastest possible resolution.

8. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved:

  • Your refund will be issued to your original payment method.

  • Refunds are processed within 14 days after approval.

  • Original shipping costs are non-refundable unless required by applicable consumer protection laws.

If the returned item does not meet the conditions outlined in this policy, we reserve the right to refuse the refund.

9. Order Cancellations

We process orders as quickly as possible to ensure fast fulfillment.

For this reason, orders cannot be cancelled once they have entered processing or have been shipped.

If you experience any issue with your order, please contact info@karenfosterbrisbane.com before opening a chargeback or payment dispute. Our customer support team will always do its best to find a fair solution.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately at info@karenfosterbrisbane.com.

Although we will do our best to update your order before shipment, we cannot guarantee changes once processing has begun.

Karen Foster Brisbane cannot be held responsible for deliveries made to an address provided incorrectly by the customer.

11. Lost or Delivered Packages

If the shipping carrier confirms that your order has been successfully delivered to the address provided during checkout, the order will be considered fulfilled.

Karen Foster Brisbane is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery. However, if you experience a delivery issue, please contact us and we will gladly assist you in working with the shipping carrier whenever possible.

12. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

Karen Foster Brisbane

Email: info@karenfosterbrisbane.com

Our customer support team is committed to responding as quickly as possible and helping you find the best available solution.