Terms & Conditions

Last Updated: July 10, 2026

Welcome to Karen Foster Brisbane. These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before making a purchase.

1. Acceptance of Terms

By placing an order with Karen Foster Brisbane, you confirm that you have read and accepted these Terms & Conditions, along with our Privacy Policy, Return & Refund Policy, Shipping Policy, Payment Policy, and Cookie Policy.

If you do not agree with these terms, please refrain from using our website.

2. Product Information

We make every reasonable effort to ensure that all product descriptions, images, specifications, and prices displayed on our website are accurate.

However:

  • Product colors may vary slightly depending on your screen or device settings.

  • Minor differences in appearance may occur due to manufacturing updates.

  • We reserve the right to correct typographical errors, pricing mistakes, or inaccurate product information at any time without prior notice.

  • Such corrections do not create any entitlement to compensation or additional rights.

3. Orders and Payment

All orders are subject to acceptance and product availability.

Orders will only be processed after full payment has been successfully received.

We offer secure payment methods, which may vary depending on your country or region. Customers are responsible for selecting an available payment method during checkout.

If we are unable to accept your order for any reason, we will notify you and provide a full refund if payment has already been made.

4. Order Processing and Delivery

Orders are typically processed within 1–3 business days.

Estimated delivery times after dispatch generally range from 1–7 business days, depending on the destination and shipping carrier.

Many of our products are shipped directly from our international fulfillment partners to provide a wider product selection and reduce unnecessary warehousing.

Delivery estimates are provided for guidance only and are not guaranteed.

Occasionally, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections

  • Public holidays

  • Severe weather conditions

  • High shipping volumes

  • Carrier delays

Such delays do not automatically entitle customers to cancel an order or request compensation where permitted by applicable law.

5. Pricing

All prices displayed on our website are shown in the applicable currency and include taxes where legally required.

Karen Foster Brisbane reserves the right to change product prices at any time without prior notice. Price changes do not affect orders that have already been confirmed.

6. Returns and Refunds

Returns are governed by our separate Return & Refund Policy.

Please review that policy carefully before requesting a return.

Orders that have entered processing generally cannot be cancelled.

Refunds will only be issued in accordance with the conditions described in our Return & Refund Policy and applicable consumer protection laws.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and shipping information.

  • Reviewing their order carefully before completing checkout.

  • Ensuring someone is available to receive deliveries where required.

  • Contacting us promptly if any order information is incorrect.

Karen Foster Brisbane cannot be held responsible for delays or delivery issues resulting from incorrect customer information.

8. Limitation of Liability

To the fullest extent permitted by law, Karen Foster Brisbane shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our maximum liability for any claim relating to an order shall not exceed the purchase price paid for the affected product.

Once tracking confirms successful delivery to the shipping address provided during checkout, responsibility for the package transfers to the customer, except where otherwise required by applicable law.

9. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Product descriptions

  • Logos

  • Graphics

  • Branding

  • Website design

is the property of Karen Foster Brisbane or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

10. Complaints

If you are dissatisfied with any aspect of our service, please contact us at:

info@karenfosterbrisbane.com

We aim to respond to all customer enquiries within 5 business days.

To help us resolve product-related issues efficiently, please include:

  • Your order number

  • A detailed description of the issue

  • Clear photographs where applicable

11. Force Majeure

Karen Foster Brisbane shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Pandemics

  • Government restrictions

  • Transportation disruptions

  • Customs delays

  • Internet or payment service outages

  • Labor disputes

Our obligations will be suspended for the duration of such events.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the country in which Karen Foster Brisbane is legally established, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.

Any disputes arising from these Terms & Conditions shall be submitted to the competent courts where required by applicable law.

13. Contact

If you have any questions regarding these Terms & Conditions, please contact us:

Karen Foster Brisbane

Email: info@karenfosterbrisbane.com